On-Site Psychotherapy and Psychological Counseling


ISB is pleased to host one-on-one psychotherapy and psychological counseling sessions with western-trained therapists here on campus. 

The sessions will be available to both students and staff. The student sessions are being arranged in conjunction with the counselors' office and we are extremely excited to be making this much-needed service available to our student population.

Meet the Therapists

ISB deliberately wanted to work with therapists that could meet the needs of our diverse group of students and faculty, in terms of hosting both a male and female therapist, that can see patients in English and Chinese

ISB has partnered with Raffles Medical for this important service as they have some of the best western-trained mental health professionals in Beijing and a strong reputation for meeting the needs of international schools (students and faculty).

 Session Booking

To Book An Appointment: https://calendly.com/oneworldcover/isb-onsite-therapist

Please remember to book your session by 4:30PM at least two (2) days prior to the date of the appointment. Please note the sessions are not free-of-charge and duration is 40 minutes.

For employees, the coordination of the booking will be handled online to ensure confidentiality. Our medical insurance broker One World Cover will be managing this service for us. Once you have "booked" an appointment online they will get in contact to re-confirm the date and time in a reminder email a few days before your session. When you book a session it should be automatically added to your work calendar -- double check to make sure. It is extremely important to be punctual for sessions once booked.

Once you have booked to see the therapist, someone from Raffles Medical will be in contact about submitting a consent form and making payment. Consent forms are posted here: medical-onsite-visit.aspx for reference. The consent form must be sent back to Raffles and payment made prior to you seeing the therapist. If you cancel within 24 hours of the appointment you will have to pay for the session.

 Session Location

Room 2810 - the Facilities Conference Room behind the Upper Gallery. This room has been chosen for its discreet location; convenient yet out of sight. It is possible to get to or leave this area via the back staircase (behind the Mail Room).

 Session Cost

RMB 1,590 for the first session and RMP 1,460 for each session thereafter.

Payment options include making payment at the clinic in Dongzhimen, bank transfer, and WeChat Pay/Alipay. For instructions about WeChat Pay, click here.  Let Raffles Medical know what name to put on the Fapiao and how/where to send it to you. In order to claim from Cigna, Cigna members will need the Fapiao as well as for the therapist to complete section D of the CIGNA & CMB - Medical Claim Form EN.

Can I claim the sessions with Cigna? Yes, but only on a pay and claim basis. Once you have made payment, Raffles Medical will send you a fapiao within a few days of you seeing the therapist. Once you have the fapiao, for claims under RMB 3,000, you can submit the claim to Cigna by email (cignacmb@cigna.com) sending a scanned copy of the fapiao, medical report (or arrange for the therapist to complete section D of the Cigna claim form) and claim form. Reimbursement can only be made to your China bank account. The sessions cannot be claimed under the Ping An Health plan.

Have More Questions?

Contact our medical insurance broker One World Cover. They can be contacted at isbhelp@oneworldcover.com. At ISB we take issues of confidentiality very seriously and feel that our staff will be more comfortable asking questions about this type of treatment/service through a trusted third party. Many of you will be familiar with One World Cover from their monthly visits to ISB. They have helped coordinate this service for ISB so are well positioned to answer any questions you might have.